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POSSTfix SERVICE

FIRST ASSEMBLY

 

If you are located in Chennai or Bengaluru, you can buy and pick-up a ready to ride bike from our showroom located at at these locations.

 

If you are located outside Chennai / Bengaluru and is purchasing a bike from our website, you have few options for FIRST ASSEMBLY.

 

1 ) Fixmycycle.com. This option is called POSSTFix by Fixmycycle.com and is available in select cities like Kochi, Hyderabad, Delhi NCR, Mumbai and Pune. Once your bike is delivered, a fixmycycle.com agent will contact you to confirm a date and time to complete the assembly of your POSST, help you with a basic bike fit and test ride. With the addition of new franchises, fixmycycle.com service will be available in more areas soon. 

2) You can take the bike to a local bike shop for assembling, or call your riding friend to help fix your bike.

3) You can do it yourself, it is simple and is guided though our Quick Set Up Manual and Tools inside the bicycle box. You can also reach us for any help. Call 91768 33555.

How POSSTfix by fixmycycle.com work (in select cities as mentioned above) for First Assembly..


1. Once you have completed the purchase for your new bike on posst.bike website, you will receive an order confirmation and an email, outlining the next steps.


2. Once the bike has arrived or even as it is on its way, a fixmycycle.com agent will contact you to confirm a date and time for the bike assembly. 


3. Once your bike is assembled and set up, you can go for a quick test ride to ensure everything is to your liking.


4. The mechanic will only depart once you are completely satisfied.

fixmycycle.com

fixmycycle.com is a mobile bike shop where a professionally certified mechanic comes to you for your bike fix and service/repair. Although the steps required to assemble your new bike from the POSST is simple and guided though our Quick Set Up Manual and tools in the box, we understand that some customers do not feel confident or prefer to receive assistance in the process. fixmycycle.com will come to your home or office at the time and date you choose. You can ask the mechanic to assemble the bike in your presences. The mechanic will give you a tutorial on all of the bike’s features and finish off the assembly with a saddle height and reach adjustment. 

POSSTFix - SERVICE, REPAIR AND SPARE PARTS

Our recommendations to service your POSST is 1) by POSST if you are located in Chennai / Bengaluru; 2) our service partner, fixmycycle.com in select cities; 3) a professional mechanic in your city. Your local bike repair shop may not be affiliated with POSST and may not stock POSST specific spare parts. If you require any specific part not available with your local repair shop, give us a call, we can always courier you the part from Chennai.

If both fixmycycle.com or a local bike shop options are not available for you, please send the bike to POSST facility at Chennai / Bengaluru for service. Important note: always keep your bike box. Use it to pack your bike safely before sending it to us for service. You pay for the cost of sending us the bike, and we pay to send it back to you after the service.

Note, initial ‘first out of box’ assembly and two scheduled service by POSST or by fixmycycle.com is FREE. The first service is within 30 days and second within 6 months from date of purchase. Thereafter you have to pay for service.

My bike needs a service. How do I book fixmycycle.com?

You can contact POSST to make a service appointment or go to fixmycycle.com and choose your service package, date and time for your appointment using their booking platform. Note, initial ‘first out of box’ assembly and two scheduled service within 6 months from purchase is free of cost. POSSTFix by fixmycycle.com is available at select franchisees of company, more will be added soon.

I have a warranty issue. Can I check it with fixmycycle.com or a local bike shop?

No, in case of warranties please contact the POSST Team directly who will assess the situation and help find a solution.

Do you stock Campagnolo Spare Parts?

Yes. We consulted Campagnolo to prepare a list of groupset and wheelset spare parts. We have stock of these spare parts at Chennai. Our service and repairs, including spare parts will be available only for our products/customers.